RestroHQ Terms of Service & Legal Agreement

Welcome to RestroHQ. These Terms of Service (“Terms”) govern your access to and use of the RestroHQ platform, including our website, software, services, applications, and related features (collectively, the “Service”).

By accessing or using RestroHQ, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. About RestroHQ

RestroHQ is a trusted cloud-based restaurant management platform designed to empower restaurants, hotels, cafes, and food service businesses to manage their operations digitally and efficiently. The platform provides tools including but not limited to:

• Point of Sale (POS) systems
• Order management systems
• Digital menus and QR ordering
• Table management
• Inventory management
• Customer order processing
• Analytics and reporting
• Staff and operational management tools

RestroHQ is provided as a reliable Software-as-a-Service (SaaS) platform accessible via the internet.

2. Eligibility

By using RestroHQ you confirm that:

• You are at least 18 years old
• You have the legal authority to operate a restaurant or food service business
• You are authorized to accept these Terms on behalf of your business
• All information you provide is accurate and truthful

RestroHQ is committed to maintaining a trusted community and may suspend accounts that provide false or misleading information.

3. Account Registration

To access certain features of the Service, users must create an account. We provide you with the tools to maintain account security:

• Maintain the confidentiality of your login credentials
• Monitor all activities conducted under your account
• Keep your account information accurate and up-to-date

RestroHQ implements security best practices to protect your account, and we encourage you to use strong passwords and notify us immediately of any unauthorized access.

4. Subscription and Payments

RestroHQ operates on a transparent subscription-based SaaS model. We offer flexible plans to suit your business needs:

• Monthly subscription fees
• Annual subscription fees (with savings)
• Optional feature or upgrade fees

Our payment terms are clear and fair:

• Fees are billed in advance for uninterrupted service
• We provide advance notice of any pricing changes
• We're committed to working with you to resolve any payment issues

5. Acceptable Use

To maintain a safe and reliable platform for all users, we ask that you refrain from:

• Fraudulent transactions
• Distribution of illegal goods or services
• Unauthorized access to system data
• Attempting to disrupt the platform
• Uploading malicious software or viruses

We're proud of the positive community we've built and work collaboratively with users to address any concerns.

6. Restaurant Responsibilities

Restaurants using RestroHQ maintain full control and responsibility for their business operations, including:

• Food preparation and safety
• Menu accuracy and pricing
• Order fulfillment and delivery
• Customer service and complaint resolution
• Compliance with local food and health regulations

RestroHQ proudly provides the technology platform to support your success, while you retain complete ownership of your business operations.

7. Platform Availability

RestroHQ is committed to providing a reliable and high-performance service. We invest in robust infrastructure and proactive monitoring. Occasionally, scheduled maintenance or unforeseen circumstances may cause temporary interruptions:

• Scheduled maintenance (always communicated in advance)
• Industry-standard server updates
• Internet connectivity enhancements
• Third-party service partnerships

We strive for 99.9% uptime and are transparent about any issues that may arise, with clear communication and prompt resolution.

8. Data Security and Privacy

We are dedicated to protecting your information from unauthorized access, disclosure, alteration, and destruction. Our security team works around the clock to maintain the highest standards of data protection.

Transparency you can count on: While we maintain robust security, we believe in honest communication about the nature of internet services. We provide clear documentation about our security practices and will promptly notify you of any security events affecting your account.

Your data, your rights: You retain all rights to your data. RestroHQ acts as a trusted data processor, handling your information only according to your instructions and as described in our Privacy Policy. We provide tools to help you comply with data protection laws including GDPR, CCPA, and other regional regulations.

Shared responsibility, shared success: We partner with you on compliance – our platform includes features to help you manage customer data responsibly, and our support team is available to answer questions about data handling best practices.

9. Intellectual Property

All software, design, trademarks, branding, content, and technology used in RestroHQ remain the exclusive property of RestroHQ and its licensors. We grant you a limited, non-exclusive license to use the platform to grow your business. We simply ask that you respect our intellectual property by not:

• Reverse engineering the software
• Copying the platform
• Reselling the software
• Redistributing the source code

We're happy to discuss partnership opportunities if you're interested in building with us.

10. Third-Party Integrations

RestroHQ seamlessly integrates with trusted third-party services to enhance your experience, including:

• Leading payment gateways
• Reliable delivery services
• SMS and notification systems
• External APIs

We carefully select integration partners who meet our standards. While these services operate under their own terms, we provide support to ensure smooth connectivity and will alert you to any known issues with integrated services.

11. Limitation of Liability

RestroHQ is committed to being a fair and responsible partner. In the unlikely event of a dispute, our liability is limited to a fair amount that reflects the value of our relationship:

• We stand behind our service and will work in good faith to resolve any issues
• Liability shall not exceed the amount paid for services in the preceding 12 months
• This limitation helps us keep our service affordable and accessible

This doesn't affect your statutory rights or our commitment to providing a quality service.

12. Account Continuity

We want you to be a long-term partner. However, we reserve the right to suspend or terminate accounts only in clear circumstances such as:

• Violation of these Terms
• Engaging in illegal activities
• Non-payment of subscription fees (after multiple reminders)
• Abuse or exploitation of the system

Users may cancel their accounts at any time through their account dashboard – no questions asked. We'll help you export your data if you decide to leave.

13. Updates and Modifications

As we grow and improve RestroHQ, we may update these Terms to reflect:

• New features and capabilities
• Improved security practices
• Regulatory requirements
• User feedback

When changes are made, we'll notify you via the platform and email with plenty of advance notice. Your continued use of the service after updates means you accept the improved Terms – we're always working to make them better for you.

14. Our Service Commitment

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the jurisdiction where RestroHQ operates. Any disputes arising from these Terms shall be resolved in the competent courts of that jurisdiction, with both parties agreeing to attempt good-faith resolution first.

16. Contact Information

© RestroHQ — trusted cloud restaurant management. All rights reserved.